Terms of Service

1. About New Life Automotive

New Life Automotive provides automotive collision repair and related automotive services in California.

Information provided through our website is intended to help prospective and existing customers learn about our business, request information, contact our team, request an estimate or appointment, and communicate with us regarding automotive services.

Specific repairs and services may be subject to additional estimates, repair authorizations, invoices, warranties, disclosures, or other agreements provided separately.

If there is a conflict between these website Terms and a specific written repair authorization, estimate, warranty, or other agreement applicable to a particular transaction, the transaction-specific document will control with respect to that transaction to the extent permitted by law.

2. Website Use

You may use this website only for lawful purposes. You agree not to:

• Use the website in violation of applicable laws or regulations
• Attempt to gain unauthorized access to our website, servers, systems, or accounts
• Interfere with the operation or security of the website
• Introduce viruses, malware, malicious code, or other harmful material
• Use automated systems to scrape, harvest, copy, or misuse website content
• Submit false, fraudulent, misleading, or unauthorized information
• Impersonate another person or business
• Use the website in a manner that infringes upon the rights of New Life Automotive or others

We reserve the right to restrict or terminate access to our website when we reasonably believe these Terms have been violated.

3. Estimates and Online Requests

Information submitted through our website may be used to help us understand your vehicle’s condition, provide preliminary information, schedule an inspection, or begin the estimate process.

Any estimate or pricing information provided through a website form, telephone conversation, email, text message, photograph, video, or other remote communication may be preliminary unless expressly identified as a final written estimate.

Vehicle damage can include hidden or additional damage that is not visible in photographs or during an initial inspection.

Additional repairs, parts, labor, procedures, or costs may become necessary after disassembly, diagnostic procedures, or further inspection.

Any repair work and associated charges are subject to applicable authorization requirements and California law.

Submitting an online request does not by itself create a repair contract or guarantee a particular price, completion date, insurance outcome, or availability of parts.

4. Vehicle Information and Photographs

You may have the option to provide vehicle information, photographs, videos, descriptions of damage, insurance information, or other materials. By submitting such materials, you represent that you have the right to provide them to New Life Automotive. You authorize us to use submitted materials as reasonably necessary to:

• Evaluate your inquiry
• Assess visible vehicle damage
• Prepare or discuss estimates
• Communicate with you
• Coordinate requested repair services
• Communicate with authorized insurance or repair-related parties
• Maintain appropriate service records

Submitting photographs or videos does not guarantee that all damage can be identified remotely.

5. Insurance Claims and Insurance Communications

New Life Automotive may assist customers with communications related to automotive insurance claims where appropriate. We are an automotive repair business and do not act as your insurance company. Any insurance coverage determination, claim approval, deductible determination, payment decision, or coverage limitation is ultimately determined by the applicable insurance company and policy, not by New Life Automotive. We do not guarantee that an insurer will:

• Approve a claim
• Pay a particular amount
• Approve every requested repair procedure
• Cover every part or service
• Waive or reduce a deductible
• Approve a particular repair facility
• Complete payment within a particular period

Customers remain responsible for understanding their insurance policy and for amounts legally owed under their repair agreement, subject to applicable law and any written agreement with New Life Automotive.

6. Deductible Assistance and Promotional Offers

New Life Automotive may periodically advertise promotions, discounts, deductible assistance programs, or other special offers.

Any such program or offer is subject to its stated terms, eligibility requirements, limitations, availability, applicable insurance requirements, and applicable law.

Statements such as “up to $1,000” describe a maximum potential benefit and do not mean that every customer, vehicle, repair, or insurance claim will qualify for the maximum amount.

Eligibility may depend on factors including the repair, claim, insurance coverage, cost of repairs, available promotions, and other applicable conditions.

Promotional offers may not be combined unless expressly stated otherwise.

New Life Automotive reserves the right to modify or discontinue promotional programs prospectively, subject to applicable law and any commitments already made to qualifying customers.

Nothing on this website should be interpreted as an agreement to improperly waive, conceal, misrepresent, or otherwise handle an insurance deductible contrary to applicable law or insurance requirements.

7. Appointments and Repair Timelines

Appointment times and estimated repair completion dates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

• Parts availability
• Supplemental damage
• Insurance approvals
• Manufacturer procedures
• Vendor delays
• Diagnostic findings
• Customer authorization
• Supply-chain interruptions
• Labor availability
• Unforeseen repair complications

We will make reasonable efforts to communicate material changes affecting an active repair. An estimated completion date is not a guarantee unless expressly stated in a separate written agreement.

8. Parts and Repair Procedures

Depending on the repair, applicable insurance coverage, customer authorization, availability, manufacturer requirements, and other circumstances, repairs may involve OEM, alternative, recycled, reconditioned, remanufactured, or other appropriate parts where permitted.

Applicable parts and repair procedures for a specific vehicle will be addressed through the repair estimate, authorization, insurer documentation, or other transaction-specific materials as appropriate.

SMS/MMS Terms & Conditions

9. New Life Automotive Messaging Program

New Life Automotive may communicate with customers and prospective customers through SMS and/or MMS text messaging when appropriate consent has been obtained. Depending on the consent provided and the nature of your relationship with us, messages may include:

• Responses to inquiries
• Estimate communications
• Appointment confirmations
• Appointment reminders
• Vehicle repair updates
• Service notifications
• Customer support messages
• Requests for additional information
• Follow-up communications
• Promotional or marketing messages when you have provided the appropriate consent

Message frequency varies. Message and data rates may apply.

10. SMS Consent

By voluntarily providing your mobile telephone number and affirmatively opting in where required, you consent to receive SMS and/or MMS messages from New Life Automotive at the number you provided.

Consent to receive marketing text messages is not a condition of purchasing goods or services from New Life Automotive.

Your consent applies only to the messaging communications for which you have opted in or otherwise provided valid consent.

Where required, promotional or marketing SMS communications will be sent only after the appropriate consent has been obtained.

11. SMS Opt-Out

You may opt out of SMS communications at any time by replying: STOP

After you send STOP, you may receive a confirmation message indicating that your opt-out request has been processed.

After your opt-out is processed, we will discontinue messages from the applicable messaging program unless you subsequently provide valid consent to receive messages again.

You may also contact New Life Automotive directly to request that text communications stop.

12. SMS Help

For assistance with our messaging program, reply: HELP

You may also contact New Life Automotive using the contact information provided at the bottom of these Terms.

13. SMS Message Frequency

Message frequency varies depending on your interactions with New Life Automotive, the services you request, your repair status, and any messaging program for which you have provided consent.

We do not guarantee a specific number of messages.

14. Message and Data Rates

Message and data rates may apply to SMS and MMS communications.

Any charges imposed by your wireless carrier are your responsibility.

Contact your wireless carrier if you have questions about your messaging or data plan.

15. Supported Carriers and Message Delivery

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS or MMS messages may be affected by your wireless carrier, device, network availability, service interruptions, or other circumstances outside New Life Automotive’s control.

We cannot guarantee that every message will be delivered.

16. Mobile Information and Privacy

Your privacy is important to us.

Mobile information, including mobile telephone numbers, SMS opt-in data, and SMS consent, will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent will not be transferred to third parties, affiliates, lead generators, or other businesses for their marketing or promotional purposes.

We may use service providers that assist us in operating our communications infrastructure, such as messaging, telecommunications, CRM, or technology providers, solely as necessary to provide services on our behalf.

For additional information regarding how we collect, use, protect, and disclose personal information, please review our Privacy Policy.

17. Privacy Policy

Use of our website and services is also subject to the New Life Automotive Privacy Policy.

The Privacy Policy explains how we collect, use, disclose, and protect personal information, including information provided through website forms and SMS communications.

Privacy Policy: Privacy Policy

18. Electronic Communications

When you communicate with New Life Automotive electronically, including through our website, email, or text messaging, you consent to receiving communications electronically as permitted by applicable law.

Certain communications relating to an active customer relationship may be transactional or service-related rather than promotional.

Marketing communications will be handled according to applicable consent and opt-out requirements.

19. Intellectual Property

Unless otherwise stated, the website and its original content—including text, graphics, logos, designs, photographs, videos, icons, branding, layout, software, and other materials—are owned by or licensed to New Life Automotive and are protected by applicable intellectual property laws.

You may use the website for personal, noncommercial purposes.

You may not reproduce, republish, distribute, modify, sell, exploit, or create derivative works from protected website content without our prior written permission, except as otherwise permitted by law.

20. Third-Party Links and Services

Our website may contain links to third-party websites, applications, platforms, insurance resources, mapping services, social media services, or other external resources.

New Life Automotive does not control all third-party services and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party websites or services is governed by their respective terms and policies.

21. Website Information

We make reasonable efforts to provide useful and accurate information through our website.

However, website information may occasionally contain typographical errors, outdated information, technical inaccuracies, or omissions.

We reserve the right to correct or update website information without prior notice.

Website content is provided for general informational purposes and should not replace a vehicle-specific inspection, estimate, repair authorization, manufacturer procedure, insurer determination, or other transaction-specific documentation.

22. Disclaimer of Warranties for Website Use

To the fullest extent permitted by applicable law, the website and general website content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

This website disclaimer does not eliminate or modify any written warranty that New Life Automotive separately provides for actual repair work, parts, or services.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded under applicable law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, New Life Automotive will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from your use of or inability to use this website.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Nothing in this section eliminates obligations arising under a separate written repair agreement or warranty to the extent such obligations apply.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless New Life Automotive and its owners, officers, employees, representatives, and agents from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not apply to the extent a claim results from conduct for which New Life Automotive is legally responsible.

25. California Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

Nothing in these Terms is intended to waive any consumer right or protection that cannot lawfully be waived.

26. Changes to These Terms

New Life Automotive may update these Terms periodically to reflect changes in our services, business practices, messaging programs, technology, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

28. Entire Website Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of this website.

Actual vehicle repairs, estimates, warranties, payment obligations, or other transactions may be governed by additional documents provided separately.

29. Contact New Life Automotive

If you have questions regarding these Terms of Service, our website, or our SMS messaging program, please contact:

New Life Automotive, Fullerton, California, Phone: 714-446-0892, Email: support@newlifeautocollisions.com

Website: newlifeautocollisions.com

SMS Support

Reply STOP to opt out of SMS messages. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

Privacy Policy: Privacy Policy

These terms of service are provided for informational purposes and do not constitute legal advice. They should be reviewed by qualified legal counsel to confirm they meet the specific needs of your business.