Question 1

Do I have to use the auto body shop my insurance company recommends?

Accepted Answer

No. Under California Insurance Code §758.5, you have the right to choose the repair shop for your vehicle. Your insurance company cannot require you to use a specific shop. We work directly with your insurer to make the claim process straightforward.

Question 2

Will you handle my insurance claim for me?

Accepted Answer

Yes. We work directly with your insurance company so you don't have to navigate the claim process alone. Call us or request a free estimate and we'll walk you through the next steps.

Question 3

How does the $1,000 deductible savings work?

Accepted Answer

We help reduce your out-of-pocket cost with up to $1,000 off your insurance deductible and matched wholesale pricing on qualifying repairs. Terms and conditions apply. Contact us for details on your specific repair.

Question 4

Can I bring my car to you if another driver's insurance is paying?

Accepted Answer

Yes. When another party is responsible, we can work with their insurance company to handle the claim. Contact us and we'll guide you through the process for your situation.

Question 5

Do you work with all insurance companies?

Accepted Answer

We work directly with most major insurance carriers to coordinate collision repairs. If you have a question about your specific insurer, call us and we'll confirm how we can help.

Question 6

What is California Insurance Code §758.5 and why does it matter?

Accepted Answer

California Insurance Code §758.5 protects your right to choose the auto body repair shop for your vehicle. Your insurer cannot require you to use a specific shop, which means you can choose New Life Automotive even if the insurer suggests another facility.

Question 7

Can you help with rental car arrangements during repairs?

Accepted Answer

Rental coverage depends on your insurance policy. Let us know your situation and we'll help you understand your options and coordinate with your insurer where possible.

Question 8

Will my insurance rates go up if I choose my own shop?

Accepted Answer

Your right to choose a repair shop is protected by California law and should not by itself affect your rates. Rate changes are determined by your insurer based on the claim and your policy. Contact your insurance company for specifics.

Question 9

What if the insurance adjuster's estimate is lower than the repair cost?

Accepted Answer

Sometimes hidden damage is discovered after a vehicle is disassembled. If that happens, we document the additional damage and work with your insurance company to update the estimate and approve the needed repairs.

Question 10

How do I get an estimate?

Accepted Answer

Call us at 714-446-0892 or request a free estimate online through our contact form. We'll review the damage and provide an honest assessment.

Question 11

Are estimates really free?

Accepted Answer

Yes. We provide free estimates so you can understand the scope of your collision repair before committing. Call or request one online to get started.

Question 12

Do you match wholesale prices?

Accepted Answer

Yes. We match our wholesale prices on qualifying repairs to help keep your out-of-pocket cost down, alongside up to $1,000 off your deductible. Contact us for details on your specific repair.

Question 13

What should I bring to my estimate appointment?

Accepted Answer

Bring your vehicle and, if available, your insurance claim number and adjuster contact information. The more we know up front, the faster we can move your collision repair forward.

Question 14

Can I get an estimate using photos instead of coming in?

Accepted Answer

Photos can help us give you a preliminary idea of the damage, but an accurate collision repair estimate usually requires an in-person inspection at our Fullerton shop. Call or message us and we'll let you know what we need.

Question 15

What payment methods do you accept?

Accepted Answer

We work with insurance claims and can discuss payment options for your specific repair. Contact us and we'll walk you through what applies to your situation.

Question 16

Does the deductible savings apply to every repair?

Accepted Answer

The up to $1,000 deductible savings applies to qualifying insurance collision repairs. Terms and conditions apply, so contact us to confirm how it applies to your specific repair.

Question 17

What does collision repair include?

Accepted Answer

Collision repair at New Life Automotive covers the full process from damage assessment to final inspection, including bodywork, frame straightening, paint, and related mechanical work to return your vehicle to safe, pre-accident condition.

Question 18

What is auto body restoration?

Accepted Answer

Auto body restoration is the process of repairing and refinishing your vehicle's body after damage, from structural correction to panel replacement and paint, so it looks and performs the way it should.

Question 19

How do you straighten a vehicle frame?

Accepted Answer

We use measuring equipment to assess the frame, then apply controlled force to bring it back to factory specifications. After straightening, the frame is tested to confirm it meets safety standards.

Question 20

What is frame testing and why does it matter?

Accepted Answer

Frame testing measures your vehicle's frame against factory specifications to confirm it is straight and structurally sound. A misaligned frame can affect handling, tire wear, and safety, so testing matters after any significant collision.

Question 21

Can you repair rear-end collision damage?

Accepted Answer

Yes. We handle rear-end damage repair including bumpers, trunk, frame, and lighting, restoring safe operation and appearance after a rear-impact collision.

Question 22

My car pulls to one side after an accident. Can you fix the steering and suspension?

Accepted Answer

Yes. Steering and suspension repair is part of our collision restoration work. We inspect and correct steering and suspension components so your vehicle handles and aligns properly after impact.

Question 23

Is a bent frame dangerous to drive?

Accepted Answer

A bent frame can compromise handling, alignment, and crash protection, so it should be inspected and repaired before the vehicle is driven regularly. Bring it in for an inspection and we'll assess the damage.

Question 24

Do you check alignment after frame repair?

Accepted Answer

Steering and suspension components are inspected and corrected as part of collision restoration so your vehicle tracks straight. We'll let you know if a separate alignment service is recommended after pickup.

Question 25

Can collision damage be hidden after a minor accident?

Accepted Answer

Yes. Even low-speed impacts can bend frame components or damage suspension that isn't visible from the outside. A professional inspection is the best way to catch hidden damage.

Question 26

Can you fix a dented bumper?

Accepted Answer

Yes. We perform bumper repair and replacement as part of our bodywork, restoring your bumper's appearance and fit. Request a free estimate and we'll assess the best approach for your bumper.

Question 27

What is paintless dent removal?

Accepted Answer

Paintless dent removal is a technique that gently pushes dents back out from behind the panel without repainting, which can save time and cost when the paint is still intact.

Question 28

Can you repair hail damage?

Accepted Answer

Yes. We repair hail damage, often using paintless dent removal techniques to remove the small dents left by hail and storm debris without repainting where possible.

Question 29

How do you match paint color to my vehicle?

Accepted Answer

We use precise color matching to blend new paint with your existing finish, accounting for your vehicle's specific color code and any natural fading so the repaired area blends in.

Question 30

Can you remove scratches and scuffs?

Accepted Answer

Yes. Our paint and scratch repair addresses scratches, scuffs, and fading with color-matched refinishing so the surface looks clean and consistent again.

Question 31

Can rust damage be repaired?

Accepted Answer

Yes. We perform rust damage repair that removes corrosion, treats the affected metal, and restores panels to stop rust from spreading and protect your vehicle's structure.

Question 32

Will the repainted area match the rest of my car?

Accepted Answer

We use precise color matching and refinishing techniques to blend the repaired area with your existing paint so the finish looks consistent across the vehicle.

Question 33

Can you fix a small dent without repainting the whole panel?

Accepted Answer

Often, yes. When the paint is intact, paintless dent removal can fix small dents without repainting the whole panel. We'll assess your dent and recommend the right approach.

Question 34

What causes paint to fade and can you restore it?

Accepted Answer

Sun exposure and weather can fade vehicle paint over time. Our paint and scratch repair can restore a faded finish with color-matched refinishing to bring back a clean, consistent look.

Question 35

Do you offer auto detailing after repairs?

Accepted Answer

Yes. Auto detailing work is part of our finishing process, leaving your vehicle clean and polished when the repair is complete.

Question 36

What protection services do you offer?

Accepted Answer

We offer vehicle protection services that finish your repair with a polished result and help guard your vehicle's surfaces going forward. Contact us to learn which options fit your vehicle.

Question 37

Should I detail my car before or after collision repair?

Accepted Answer

It's best to schedule detailing after collision repair is complete, since bodywork and paint can create dust and the final detail leaves the vehicle clean and polished.

Question 38

Can detailing hide damage that needs repair?

Accepted Answer

No. Detailing improves appearance but does not fix dents, rust, or structural damage. We'll inspect your vehicle and let you know what needs repair versus what detailing can address.

Question 39

Do you clean the interior after body work?

Accepted Answer

Our auto detailing work can include interior cleaning as part of finishing your repair. Let us know what you'd like and we'll confirm what's included.

Question 40

What types of vehicles do you repair?

Accepted Answer

We repair a wide range of vehicles, including European makes like Mercedes-Benz, BMW, Audi, Acura, and Porsche, plus domestic and Asian makes such as Toyota, Honda, Ford, Chevrolet, Nissan, Hyundai, Kia, Dodge, and more.

Question 41

Do you work on European vehicles like Mercedes, BMW, and Audi?

Accepted Answer

Yes. We have experience with European makes including Mercedes-Benz, BMW, Audi, Acura, and Porsche. Bring your vehicle in for an estimate and we'll assess the repair.

Question 42

Do you repair domestic and Asian makes like Toyota, Honda, and Ford?

Accepted Answer

Yes. We service domestic and Asian makes such as Toyota, Honda, Ford, Chevrolet, Nissan, Hyundai, Kia, Mitsubishi, Dodge, and Cadillac, in addition to European vehicles.

Question 43

Do you work with dealerships?

Accepted Answer

Yes. Beyond individual drivers, we work with dealerships on wholesale repair and paint work, including accounts outside our usual service area. If you represent a dealership, call us to discuss the work.

Question 44

What areas do you serve?

Accepted Answer

We're based in Fullerton and serve drivers across North Orange County, including Buena Park, Anaheim, Placentia, Brea, La Mirada, and La Habra. We also work with dealerships beyond these cities. All repairs are completed at our Fullerton shop.

Question 45

Can I drop off my vehicle if I'm coming from another city?

Accepted Answer

Yes. Customers from any of our service areas are welcome to drop off their vehicle at our Fullerton shop during business hours. All repairs are completed here.

Question 46

Do you have a second location?

Accepted Answer

No. New Life Automotive has one shop in Fullerton, CA. We do not have satellite locations in other cities; every repair is performed at our Fullerton facility.

Question 47

Where are you located and what are your hours?

Accepted Answer

Our shop is at 148 Lloyd Ave E, Fullerton, CA 92833. We're open Monday through Friday, 8am to 5pm, and closed Saturday and Sunday.

Question 48

Are you open on weekends?

Accepted Answer

No. We're open Monday through Friday, 8am to 5pm, and closed Saturday and Sunday. If you have an urgent situation, call us and we'll do our best to help.

Question 49

Do I need an appointment for an estimate?

Accepted Answer

We recommend calling ahead so we can give your vehicle the time it deserves, but you're welcome to stop by during business hours. Call 714-446-0892 to let us know you're coming.

Question 50

Is New Life Automotive family-owned?

Accepted Answer

Yes. We're a family-owned collision repair shop in Fullerton, and we treat each client and vehicle with personal care and attention to detail.

Question 51

Do you offer a warranty on repairs?

Accepted Answer

We stand behind our work and care about our clients. Warranty terms vary by repair, so contact us and we'll review the specifics that apply to your collision repair.

Question 52

How long will my collision repair take?

Accepted Answer

Repair time depends on the extent of the damage and parts availability. We provide an estimated timeline with your written estimate and keep you updated throughout the process.

Question 53

Can I wait at the shop while my car is being worked on?

Accepted Answer

Most collision repairs take longer than a short wait, so we'll let you know the expected timeline with your estimate. Call ahead and we can suggest what works best for your repair.

Question 54

Will you keep me updated during the repair?

Accepted Answer

Yes. We communicate with you throughout the repair process, so you know the status of your vehicle and any updates from your insurance company.

Question 55

What should I do immediately after an accident?

Accepted Answer

First, make sure everyone is safe and contact authorities as needed. Document the scene with photos, exchange information, and notify your insurance company. Then bring your vehicle to us for a free estimate to assess the damage.

Question 56

Do you tow vehicles to your shop?

Accepted Answer

If your vehicle isn't safe to drive after an accident, call us and we'll help you understand your options for getting it to our Fullerton shop for an estimate.

Question 57

How do I report an accessibility issue with this website?

Accepted Answer

If you need help using this site or wish to report an accessibility problem, visit our contact page or call 714-446-0892 and we'll assist you.

Frequently Asked Questions

Insurance & Claims

Estimates & Pricing

Collision & Structural Repair

Body, Paint & Dent Repair

Detailing & Protection

Vehicles & Service Areas

Our Shop & Policies

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