Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including: Name; Email address; Telephone or mobile number; Mailing or billing address; Vehicle information, including year, make, model, and related vehicle details; Vehicle damage information; Photographs or videos of a vehicle or vehicle damage; Insurance-related information you voluntarily provide for purposes of assisting with a repair or claim; Estimate, appointment, repair, and service information; Communications you send to us through forms, email, telephone, SMS/MMS, or other channels; Any other information you voluntarily provide to us. We may also automatically collect certain technical information when you use our website, such as: IP address; Browser type; Device type; Operating system; Referring website or page; Pages viewed; Date and time of visits; General website interaction and usage information; Cookie and similar technology information.

2. How We Use Your Information

We may use the information we collect to: Respond to inquiries and customer requests; Provide estimates and information about collision repair services; Schedule and manage appointments; Communicate about your vehicle, estimate, repair, or service; Provide customer support; Process and administer services requested by customers; Communicate with insurance companies or other parties when necessary and authorized in connection with a customer’s repair or claim; Send service-related notifications and updates; Send SMS/MMS communications when appropriate consent has been provided; Send promotional or marketing communications when legally permitted and when any required consent has been obtained; Improve our website, services, customer experience, and business operations; Analyze website traffic and performance; Detect, prevent, and address fraud, misuse, security incidents, or unlawful activity; Maintain business and transaction records; Comply with applicable laws, regulations, legal processes, and governmental requests; Establish, exercise, or defend legal rights.

3. SMS/MMS Text Messaging Privacy

New Life Automotive may offer customers the ability to receive SMS or MMS text messages regarding inquiries, estimates, appointments, vehicle repair updates, customer service communications, promotions, or other communications for which the customer has provided appropriate consent. Participation in our SMS messaging program is voluntary. Mobile information, including mobile telephone numbers, SMS opt-in data, and SMS consent, will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are specific to New Life Automotive and will not be transferred, sold, rented, or shared with third parties, affiliates, lead generators, or other businesses for their marketing or promotional purposes. We may disclose information to vendors or service providers that assist us in delivering and supporting our messaging services, such as telecommunications, messaging, CRM, or technology providers, solely as necessary to provide those services on our behalf. Such service providers are not authorized to use SMS opt-in information for their own marketing or promotional purposes.

SMS Consent

By voluntarily opting in to receive text messages from New Life Automotive, you consent to receive SMS and/or MMS messages from New Life Automotive at the mobile number you provided. Depending on the consent you provide, messages may include: Estimate follow-ups; Appointment confirmations and reminders; Vehicle repair or service updates; Customer service communications; Requested information; Promotional offers or marketing messages when separately authorized. Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services from New Life Automotive. You may opt out of text messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a confirmation message. You may reply HELP for assistance. Your wireless carrier is not responsible for delayed or undelivered messages.

4. How We May Disclose Information

We do not sell personal information for money. Subject to the SMS-specific restrictions described above, we may disclose personal information when reasonably necessary to operate our business or provide requested services, including to:

Service Providers

We may use service providers that perform functions on our behalf, such as website hosting, customer relationship management, communications, analytics, information technology, payment processing, and other operational services. These providers may receive only the information reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

Insurance Companies and Repair-Related Parties

When appropriate and authorized, we may communicate or exchange relevant information with insurance companies, adjusters, appraisers, parts suppliers, towing providers, rental vehicle providers, repair-related vendors, or other parties involved in providing or coordinating services requested by a customer.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to: Comply with applicable law or legal process; Respond to lawful requests from governmental or regulatory authorities; Protect our legal rights or property; Protect the safety of our customers, employees, business, or others; Investigate fraud, security incidents, or unlawful activity; Enforce agreements or policies.

Business Transactions

If New Life Automotive is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by applicable law. Regardless of the foregoing, mobile telephone numbers, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with the website, measure website performance, improve functionality, and support analytics or advertising where permitted. Depending on the technologies implemented on our website, third-party analytics or advertising providers may collect certain information through cookies or similar technologies. You may be able to control cookies through your browser settings or other privacy controls made available through our website.

6. Analytics and Third-Party Services

We may use third-party technology providers to help operate, secure, analyze, or improve our website and services. These services may collect information such as device information, IP address, browser information, website activity, or other technical information in accordance with their respective privacy practices. We encourage users to review the privacy settings available through their browsers and devices.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. However, no website, electronic transmission, network, or data storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

8. Data Retention

We may retain personal information for as long as reasonably necessary to: Provide requested services; Maintain customer and repair records; Fulfill the purposes described in this Privacy Policy; Maintain appropriate business records; Resolve disputes; Enforce agreements; Meet insurance, accounting, tax, legal, regulatory, or compliance requirements. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding certain personal information we maintain about you. These may include the right to request information about personal information we maintain, request correction of inaccurate information, request deletion in certain circumstances, or exercise other rights provided by applicable law. We will not unlawfully discriminate against you for exercising applicable privacy rights. To submit a privacy request, please contact us using the contact information listed below. We may need to verify your identity before processing certain requests.

10. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws. Depending on whether a particular law applies to New Life Automotive and the circumstances of the request, California residents may have rights to request access to, correction of, or deletion of certain personal information and to receive information concerning certain data practices. New Life Automotive does not sell SMS opt-in information or SMS consent and does not share such information with third parties or affiliates for their marketing or promotional purposes. California residents wishing to submit a privacy-related request may contact us using the information provided in the Contact Us section below.

11. Children’s Privacy

Our website and services are intended for adults seeking automotive collision repair and related services and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected such information in circumstances requiring parental consent, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites or services. New Life Automotive is not responsible for the privacy, security, content, or practices of third-party websites. When you leave our website, we encourage you to review the privacy policy of the website or service you visit.

13. Email Communications

If you receive promotional email communications from us, you may opt out by following the unsubscribe instructions contained in the applicable email or by contacting us. We may continue to send non-promotional communications when reasonably necessary to provide requested services, respond to inquiries, or communicate about an existing customer relationship.

14. SMS Opt-Out and Revocation of Consent

You may revoke your consent to receive SMS/MMS communications from New Life Automotive at any time. Reply STOP to a text message from us to opt out of further messages from the applicable messaging program. You may also contact New Life Automotive directly to request that SMS communications stop. We will honor applicable opt-out requests as required by law and applicable messaging requirements. Opting out of text messages does not prevent you from contacting New Life Automotive through other available communication methods.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services. When we make changes, we will update the Last Updated date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact: New Life Automotive, Fullerton, California, Phone: 714-446-0892, Email: support@newlifeautocollisions.com.

SMS Privacy Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be sold, rented, transferred, or shared with third parties, affiliates, or lead generators for their marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

This privacy policy is provided for informational purposes and does not constitute legal advice. It should be reviewed by qualified legal counsel to confirm it meets the specific needs of your business.